Refund & Returns Policy

1. 7-Day Replacement for Transit Damage

If you receive a wall clock, frame, or art piece that has arrived damaged during transit, please notify us within 7 days of delivery by emailing sales@randomclocks.com with unboxing photographs or videos.

2. Free Reverse Pickup

Our courier partner will arrange doorstep pickup of the damaged unit at zero cost to you, and an expedited brand-new replacement unit will be dispatched immediately.

3. Refund Processing

If a replacement cannot be provided, full refunds are processed to your original payment method (UPI / Bank Account) within 5-7 business days.